Ramblings of this guy you know!

Tech Stuff and random observations on life as I see it….

Tag Archives: EE

Misdaventures in Computing: Customer Services and the Mobile Phone

After trawling through three shops last week to try and get a replacement phone (unsuccessfully I might add), I wish that my mobile provider had this ideal. As a result its now not my other half's provider and I'll be following as soon as I'm out of contract…

 

After her phone unexpectedly started playing up last week, there was a rush on to get a replacement… It was an odd problem, SMS messages would come through from our own provider but cross network texts wouldn't come through till the following day… Customer Services really weren't very helpful saying there was no problem with the network or the connection to the phone and the best they could suggest was rebooting the phone regularly and they might then come through… This seems to be a popular solution as Googling the problem came back with the same answer. A second call to Customer services results in no more help other than the suggestion its the phone to blame for the problem… Hmm, yes sure because the imp that's inside has decked that it doesn't like O2 or Vodaphone texts… That's likely.

With no more help forthcoming, we thought that we'd better try a new phone. We have been with our current provider for the last five years since we moved to the country and, at that time anyhow, was about the only one we could use. So, after briefly trawling the online shop I had selected the best phone to choose from with a second choice in there just in case…

The first shop i went to said they didn't stock the model I wanted, but I would go to one of their other shops to see if they had one… No offer to phone them to check if they have, it's all down to me to do it myself. The second shop had the model I was looking for on the stands but had sold the last phone of that type earlier in the week… Also, not helpful…

The final shop I trudged to had the phone… Brilliant! But despite offering two mobile provider options at the front of the shop, I couldn't get this one on the network I wanted. Nor were they willing to swap the number…

That was it…. Final straw reached!!!

Trotted off to a new provider who handled all my requests with no problem and the OH is now sporting a new phone… And very happy with it too… With a little bit of TLC and a willingness to say yes first, instead of no, things could have been very different indeed.

 

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